Chief Customer Advocate

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

Job Overview

At the heart of our customer success lies a profound understanding of the value we bring to our clients. As a seasoned customer success manager, you will be instrumental in fostering lasting relationships with key stakeholders, ensuring seamless adoption and growth throughout the entire customer journey.

This is an exceptional opportunity for a results-driven professional who excels at navigating complex sales landscapes and has a proven track record of driving business growth through strategic partnerships.

Key Responsibilities:
  • Manage a diverse portfolio of mid-market and enterprise accounts, maximizing their potential through effective solutions and personalized support.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer needs and preferences.
  • Collaborate closely with cross-functional teams to drive customer success and identify new opportunities for growth.
  • Analyze customer metrics to identify areas for improvement and proactively address challenges.
  • Provide expert technical support to customers as needed, ensuring timely resolution of issues.
  • Serve as a key liaison between customers and internal stakeholders, providing critical feedback to inform product development and enhancements.
Requirements:
  • 5+ years of experience in B2B SaaS customer success management, with a strong track record of driving renewals and expansions.
  • Proven expertise in onboarding, training, and ongoing support to ensure seamless adoption of products and services.
  • Excellent written and verbal communication skills, with the ability to craft compelling narratives and develop persuasive pitches.
  • Self-motivated and results-driven, with a keen sense of adaptability and a willingness to learn and grow in a rapidly evolving environment.

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