Business Development Advocate

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,500,000 - ₱6,000,000

About Us

We are on a mission to empower businesses with easy access to digital payments.

Our platform helps thousands of merchants bring their business dreams to life by providing no-code e-commerce plugins and affordable credit card readers.

We are expanding rapidly across the globe and seeking a talented Customer Support Specialist to join our team.

The Role

This is a full-time position with amazing growth potential, ideal for an empathetic and self-motivated individual with great people skills.

Responsibilities:

  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build relationships with key stakeholders in partnership with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls.
  • Identify areas for improvement in each client's business process and communicate solutions based on our products and customer success stories.
  • Discuss customer insights and feedback with our Product and Engineering teams to drive product strategy and innovation.

Requirements:

  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product.
  • PAYMENTS AND SMB EXPERIENCE IS PREFERRED.
  • Strong business mindset with an ability to identify the strategy behind each of our user's businesses.
  • Lots of empathy and patience, willing to advocate for our users and understand their pain points.
  • Experience handling difficult situations or customers while remaining professional and personable.
  • Strong interest in the fintech industry and acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a deep interest in shaping our product strategy.
  • Highly resourceful, able to navigate through data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.

Why Work With Us?

  • Highly motivated, smart, and ambitious team.
  • Opportunities for learning and growth.
  • Flexible, remote working.
  • 21 days annual paid leave.
  • Unlimited medical leave.

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