
Empowering Underserved Families as a Caregiver
1 day ago
Making family care possible in a fast-paced world.
We are addressing one of the most important and unsolved challenges of our time: family caregiving.
Our mission is clear and ambitious:
Tech-Powered Care Platform
We're building a platform to deliver quality care, improve health outcomes, and provide the best-in-class experience nationwide.
The RoleThis position is not your typical sales or customer success role. Instead, you'll be working with real families with real human problems.
Your goal is to empower underserved families to access quality care.
- Collect and review required documentation from caregivers and families.
- Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
- Handle high-volume phone interactions daily while maintaining professionalism, empathy, and efficiency.
- Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
- Communicate clearly and compassionately with families via phone, text, and email.
- Maintain organized records and track expiring documents, sending timely reminders.
- Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.
You'll enjoy:
- Highly-Competitive Compensation
- Environment for Growth and Learning
- Propel Innovation in Healthcare
- An Energizing, Compassionate Team
- Supporting Your Wellbeing
To succeed in this role, you'll need:
- Extensive experience in customer service, administration, or healthcare support.
- Proven experience handling high-volume inbound and outbound calls in a fast-paced environment.
- Excellent organizational skills and attention to detail when reviewing documents.
- Clear and professional communication skills, both verbal and written.
- Comfortable using CRM systems, shared drives, or document tracking tools.
- Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
- A compassionate and patient approach when working with families and caregivers.
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