Empower Family Care Through Documentation

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCaregiver Full time $60,000 - $80,000
Family Care Specialist

Making family care accessible. Our goal is to empower families by streamlining the caregiving process.

The Role:
  • Collect and review required documentation from caregivers and families to ensure seamless access to care.
  • Conduct outbound calls and respond to inbound inquiries, providing guidance throughout the documentation process.
  • Manage high-volume phone interactions while demonstrating professionalism, empathy, and efficiency.
  • Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communicate effectively and compassionately with families via phone, text, and email to provide a supportive experience.
  • Maintain organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Partner with onboarding, credentialing, and family support teams for a seamless process.
Key Requirements:
  • Experience in customer service, administrative support, or healthcare-related roles.
  • Ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.
Responsibilities:
  • Collect, review, and accurately track required documentation.
  • Conduct outbound calls and respond to inbound inquiries.
  • Manage daily phone interactions.
  • Verify documentation accuracy and compliance.
  • Communicate with families via phone, text, and email.
  • Maintain records and send reminders.
  • Partner with onboarding and family support teams.

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