Empowering Caregivers Through Documented Change

1 day ago

Marikina City, National Capital Region, Philippines beBeeCaregiver Full time $60,000 - $75,000
Empowering Underserved Families Through Healthcare Documentation

At our organization, we are tackling one of the most pressing challenges in family caregiving: providing accessible and compassionate care to those who need it most. Our mission is clear – to train and employ family caregivers so they can receive compensation for the care they already provide at home.

We are building a technology-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide an exceptional experience nationwide. As part of our team, you will play a critical role in empowering underserved families to access life-changing care.

Job Description

As a key member of our team, your primary responsibility will be to collect, review, and track required documentation from caregivers and families. This will involve making outbound calls and responding to inbound inquiries to guide families through the documentation process. You will also handle high-volume phone interactions daily while maintaining professionalism, empathy, and efficiency.

Key Responsibilities:

  • Collect, review, and track required documentation from caregivers and families
  • Make outbound calls and respond to inbound inquiries to guide families through the documentation process
  • Handle high-volume phone interactions daily while maintaining professionalism, empathy, and efficiency
  • Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations
  • Communicate clearly and compassionately with families via phone, text, and email
  • Maintain organized records and track expiring documents, sending timely reminders
  • Collaborate with onboarding, credentialing, and family support teams to deliver a seamless experience

Required Skills and Qualifications

To excel in this role, you will require:

  • Extensive experience in customer service, administrative, or healthcare support roles
  • Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
  • Excellent organizational skills and strong attention to detail when reviewing documents
  • Clear and professional communication skills, both verbal and written
  • Comfortable using CRM systems, shared drives, or document tracking tools
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines
  • A compassionate and patient approach when working with families and caregivers
  • Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required

Benefits

As a valued member of our team, you will enjoy:

  • Highly competitive compensation and company equity
  • Environment for growth and learning, with opportunities to drive impact and gain exposure to all functions of the organization
  • Opportunity to propel innovation in healthcare and work in a fast-paced environment to deliver care and iterate
  • Supportive and compassionate team culture, with a focus on elevating and uplifting each other
  • Comprehensive benefits package, including stipend to upgrade work-from-home setup, paid time off, and paid company off-sites and team bonding events

Others

If you are passionate about delivering life-changing care to families in need and working with a tight-knit team of builders, we encourage you to apply. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

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