Empowering Family Care Specialists
1 day ago
Making family care possible is a daunting challenge. At our organization, we are tackling this challenge by training and employing family caregivers who can get paid for the care they already provide at home.
We are building a care platform to efficiently deliver care, improve health outcomes, and provide the best experience nationwide.
We are rapidly expanding our mission and looking for team members to join us. We have partnered with leading insurance plans, healthcare providers, and community organizations to empower families throughout the country.
This role requires you to work with real families with real human problems. Your task is to empower underserved families to take the most transformative step of their life to access care.
The Role Details- You will be responsible for collecting, reviewing, and accurately tracking required documentation from caregivers and families (e.g., IDs, certifications, health records).
- You will conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
- You will manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
- You will verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
- You will communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
- You will maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
- You will partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.
Requirements
- Extensive experience in customer service, administrative support, or healthcare-related roles.
- Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
- Strong organizational skills with exceptional attention to detail in document review and tracking.
- Clear, professional communication skills, both verbal and written.
- Proficiency with CRM systems, shared drives, and/or document management tools.
- Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
- Compassionate, patient, and empathetic approach when supporting families and caregivers.
- Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships.
- Urgency with Precision: Millions of families are waiting for care, and they cannot wait. This is not your typical 9-to-5 job. We match their urgency with our own, delivering exceptional care without compromise.
- Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, and teamwork make us stronger as a team and better for the families we serve.
- Competitive compensation packages that reflect the value you bring.
- Generous paid time off to recharge and connect with loved ones.
- Team bonding opportunities to collaborate and have fun with colleagues.
- Growth opportunities to build leadership skills and work with teams in various markets across the US.
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