High-Level Technical Solutions Provider

17 hours ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time $55,000 - $85,000
Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the first point of contact for customers with technical queries.

Your primary responsibilities will include:

  • Troubleshooting and resolving technical issues via phone, chat, and ticket channels.
  • Identifying bugs, testing, reproducing, reporting, and working with escalation engineers to assist with fixes and test/verify fix versions.

Additional responsibilities include:

  • Providing ideas and assisting with creation of documentation and training material for external and internal support center content.
  • Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers.
  • Staying familiar with all client products, offerings, and integrations, as well as those of software and hardware competitors and partners in the industry.

To succeed in this role, you must have:

  • A minimum of 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
  • The ability to handle high volumes of tickets, phone calls, and chats.
  • A Bachelor's degree in Computer Engineering, Management Information Systems, or equivalent degree/experience.
  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.

Desirable skills include:

  • Experience with H.323 and SIP protocols from a hardware and network standpoint.
  • Experience and knowledge of PBX systems.
  • Network experience (CCNA certification or equivalent).
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
  • Active Directory federation and Single-Sign-On administration.
  • Experience managing a virtualized infrastructure.
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.
  • Experience in administration of any of the following: Learning Management System and Learning Tools Interoperability (LTI), infusionSoft, Marketo, Salesforce Pardot, Ontraport, or other marketing tools.

We offer a collaborative work environment that fosters an inclusive and positive workplace for all. We encourage our members to succeed in everything they do.

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