Expert Technical Solutions Provider

2 days ago

Cebu City, Central Visayas, Philippines beBeeInnovator Full time $60,000 - $80,000
Technical Support Specialist

As a technical support specialist, you will play a vital role in shaping the future of technology by connecting data, devices, and people in smarter, faster ways.

This is your chance to grow, stretch, and make real impact across industries, countries, and careers. From engineering and product to digital services and customer experience, you'll help create innovative solutions that transform businesses and lives.

  • Work in a dynamic Technical Support Center to support complex solution products involving server-based, cloud-based, and device-based software and firmware.
  • Provide technical support for complex solutions products for highly knowledgeable customers through phone and email.
  • Apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
  • Maintain professional communication with customers in all circumstances.
  • Establish relationship with the customer, gaining knowledge of the customer's environment, configuration, business, and build trust and rapport with the customer.

Calm and assure customers who are upset by product or other issues. Adapt to customer's level of knowledge. Collaborate with team members to increase the efficiency and effectiveness of the processes/procedures.

Are you an innovator? This is your chance to make your mark with a global leader in technology.

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