Solutions Provider Technical Support Specialist

24 hours ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our Global Customer Support department. As a Technical Support Specialist, you will play a pivotal role in providing technical support services to our customers, resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets.

The ideal candidate will have excellent problem-solving skills, be able to prioritize tasks effectively, and communicate complex technical information to customers in a clear and concise manner. You will also be responsible for troubleshooting and diagnosing data flow issues from remote sites into the Power Factors Cloud, performing diagnostic tests to resolve straight-forward issues or escalating complex cases to appropriate support tiers or subject matter experts.

Key Responsibilities:
  • Receive, triage, and prioritize incoming technical support calls from customers.
  • Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken.
  • Troubleshoot and diagnose data flow issues from remote sites into the Power Factors Cloud.
  • Identify and escalate priority issues or service disruptions to appropriate personnel, such as support managers or senior support specialists, for resolution.
  • Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required.

Requirements:

  • Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
  • Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred.
  • Knowledge of CRM / Ticketing system as well as ticketing workflows.
Benefits:

We offer a dynamic work environment with opportunities for growth and development. Our team is passionate about making a positive impact in the clean energy sector, and we believe that every individual deserves an opportunity to contribute to this mission. If you're looking for a challenging and rewarding role, please consider applying for this position.

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