Technical Support Expert
6 hours ago
As a Technical Support Professional, you will be responsible for the analysis, processing, and resolution of technical inquiries, cases, and requests from customers using our products.
Key Responsibilities:- The position requires strong analytical skills, minimal supervision, excellent research abilities, and above-average problem-solving skills to handle complex customer cases.
- The role involves troubleshooting and supporting various software configurations, conducting testing and diagnostics, and providing professional technical assistance to customers.
This customer-facing position demands effective communication and problem-solving skills to deliver exceptional customer experiences through collaborations with customers via multiple channels.
Necessary Qualifications/Requirements:- A Bachelor's degree in Computer Science, Information Technology, or Computer Engineering.
- A minimum of 3+ years of experience in technical, application, or product support in a customer-facing environment.
In this role, you will have opportunities to work with various software applications, collaborate with cross-functional teams, and drive customer satisfaction through efficient issue resolution.
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