Operations Manager

14 hours ago


Morong, Philippines beBeeOperations Full time ₱1,800,000 - ₱3,000,000
Job Description

We are seeking an experienced Team Leader to oversee the day-to-day operations of our call center team. The successful candidate will be responsible for supervising a group of agents, monitoring work and attendance, and ensuring that service delivery meets contractual expectations.

The ideal candidate will have at least 1-3 years of experience as a Team Leader, with a strong background in Telco and Sales. They should be knowledgeable in managing Key Performance Indicators (KPIs) such as NPS, CSAT, and AHT, as well as Conversion metrics.

Key Responsibilities:
  • Supervise a team of call center agents
  • Monitor work and attendance
  • Ensure service delivery meets contractual expectations
  • Coach and develop team members to achieve performance expectations
  • Provide subject matter expertise in handling escalated customer calls
Required Skills and Qualifications:
  • At least 1-3 years of experience as a Team Leader
  • Strong background in Telco and Sales
  • Knowledgeable in managing KPIs such as NPS, CSAT, and AHT
  • Highly motivated with skills to develop and coach team members
  • Ability to mentor, coach, and provide direction to a team of employees
Benefits:
  • Day 1 HMO
  • Competitive Compensation
Other Information:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management, Administrative, and Strategy/Planning
  • Industries: Business Consulting and Services, Outsourcing and Offshoring Consulting, and IT Services and IT Consulting

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