Sr. Operations Manager – Tech Sales

2 weeks ago

Morong, Philippines Sutherland Full time
Company Description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide, delivering market-leading technology and business process excellence. We've created multiple inventions under patents across AI and other critical technologies, driving digital transformation, optimizing critical business operations, and pioneering new solutions through an as-a-service model.

Job Description

Be part of something bigger at Sutherland. We're on the lookout for a Senior Operations Manager who's passionate about strategic leadership, data-driven decision making, and empowering high-performing tech sales teams. If you're a forward-thinking leader who thrives in fast-paced environments, this is your opportunity to make a lasting impact.

What You'll Do
  • Drive performance and elevate service delivery to meet client and customer expectations
  • Develop effective strategies through data insights and operational expertise
  • Collaborate with internal and external stakeholders to keep pace with updates and initiatives
  • Lead and inspire teams through structured coaching, training, and development
  • Champion compliance and operational excellence across all touchpoints
Qualifications

What We're Looking For:

  • Bachelor's degree preferred (but not required)
  • 6+ years of experience in BPO/Tech Sales, including 2-3 years in leadership roles
  • Solid analytical and problem-solving abilities
  • Excellent Microsoft Office proficiency
  • Strong communication and stakeholder management skills
  • Willingness to work night shifts and flexible schedules
Additional Information

Internal Qualifications:

  • Must have PDP score of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 18 months
  • No Active DA
  • With proven Tech Sales Leadership Experience
  • Willing to work onsite in Clark

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