Healthcare Operations Lead

2 days ago

Morong, Philippines beBeeHealthcare Full time ₱1,500,000 - ₱2,000,000
Job Overview

Our organization seeks a seasoned and people-focused Team Manager to lead an expanding healthcare program. This role drives performance, coaches, and mentors teams while ensuring exceptional service that meets client expectations in the healthcare sector.

Key Responsibilities
  • Lead, manage, and inspire a team of customer service representatives supporting a US-based healthcare account.
  • Monitor daily operations, adhering to quality standards, productivity, and service level agreements (SLAs).
  • Conduct regular coaching, feedback sessions, and performance evaluations to help team members meet and exceed goals.
  • Analyze team performance metrics and identify trends, root causes, and actionable insights for improvement.
  • Implement and sustain performance improvement strategies to enhance the customer experience.
  • Serve as a key point of contact between the client and internal teams, ensuring alignment on business goals and priorities.
  • Foster a culture of accountability, continuous learning, and employee engagement.
Qualifications
  • Minimum 1-2 years of experience as a Team Manager/Team Leader in a BPO/Call Center environment, preferably supporting a Healthcare or Insurance account.
  • Experience in eligibility and benefits, claims, and/or Revenue Cycle Management.
  • Strong leadership, coaching, and people management skills.
  • Demonstrated ability to drive team performance and achieve operational goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Amenable to work on a night shift and in an onsite setup.

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