Operations Manager
3 days ago
ADEC Innovations Healthcare, Inc. is seeking a highly skilled Operations Manager to oversee the operations team and ensure delivery of performance targets. The ideal candidate will have a strong background in leadership, training, and auditing.
Key Responsibilities:
• Generate regular performance reports and analyze KPIs to identify areas for improvement.
• Conduct weekly coaching sessions and performance reviews with direct reports.
• Train new hires and manage the team's ramp-up to ensure KPI goals are met.
• Address and resolve escalations from staff, providing guidance and support in a timely manner.
• Perform quality audits and ensure adherence to company policies and regulatory standards.
• Manage team attendance and ensure compliance with company procedures.
• Monitor and drive team deliverables to meet goals.
• Implement strategies to reduce attrition and retain top performers.
• Foster a positive work environment and motivate the team to achieve business objectives.
• Engage in sound conversations with clients or third parties and negotiate to achieve desired outcomes.
Requirements:
• Graduate of any four-year college course.
• At least 1 year experience as a Lead/Supervisor in a healthcare BPO setting.
• Experience handling an operations team in a BPO setting.
• Skills in training new hires and upskilling agents.
• Background in auditing and coaching.
• Good communication skills (verbal and written).
• Basic to advanced skills in reporting tools like Excel, Word, and PPT.
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