Experience Champion

2 days ago


San Juan, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000
Job Title:

Customer Experience Specialist

About Us:

We are committed to fostering a diverse, inclusive and equitable workplace. We value unique perspectives and welcome applicants of all backgrounds, identities and experiences.

Job Description:

We are seeking a Customer Experience Specialist to deliver exceptional customer service across various channels. As a CX Agent, you will play a pivotal role in providing timely, accurate and approachable support to our customers.

Responsibilities:
  • Deliver customer delighting service through our support tool to ensure all interactions are considerate, optimistic and accurate.
  • Act as a dedicated resource for customers with memberships and subscriptions, offering personalized assistance and support.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Represent our brand and product lines as a passionate ambassador and advocate, embodying our values and mission.

The ideal candidate is a quick learner who can think on their feet and is passionate about creating amazing customer experiences. If you thrive in a fast-paced environment and excel in problem-solving, we want to hear from you



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