Customer Experience Leadership Role

1 day ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,000,000
About This Opportunity:

We are looking for a skilled and dedicated professional to lead our customer service operations. As a Customer Support Manager, you will play a crucial role in driving business growth and delivering exceptional customer experiences.

The ideal candidate will have experience in managing teams, developing training programs, and enhancing the quality of customer support services. They will also be responsible for collaborating with leadership, monitoring performance metrics, and fostering a positive team environment.

  • Develop comprehensive training programs that enhance agents' skills and knowledge, ensuring they have the necessary tools to excel in their roles.
  • Work closely with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents who share our commitment to excellence.
  • Utilize data-driven insights to guide professional development initiatives, continually improving processes and outcomes.
  • Prioritize feedback and coaching, empowering team members to grow and succeed in their careers.
  • Maintain a collaborative and inclusive work environment, encouraging open communication and teamwork.
  • Organize regular coaching and workshops to develop team members' skills and expertise, promoting career advancement opportunities.
  • Evaluate and maintain customer service standards within the team, ensuring seamless interactions with customers.
  • Collaborate with leadership to address employee concerns and foster a culture of trust and respect.
  • Advocate for the needs and professional growth of the support team, aligning company objectives with customer service strategies.

Benefits of this Role:

This is a unique opportunity to join a dynamic team and drive business success through exceptional customer service. If you are a motivated and results-driven professional with a passion for leading high-performing teams, we encourage you to apply.

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