Customer Experience Advocate

1 day ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱55,000

Highly skilled and empathetic professionals sought for a dynamic role that involves providing an outstanding customer experience.

This is a key position responsible for representing the brand online at all times, ensuring every customer feels heard and valued.

As part of our team, you can expect:

  • To work with one of the fastest-growing and most innovative direct-to-consumer brands in the world.
  • To collaborate with highly experienced founders.
  • To be part of a self-improvement-driven culture of top performers in their respective fields.
  • To enjoy a 100% remote and micromanagement-free work environment.

The key responsibilities of this role include:

  • Providing exceptional customer service via live chat, phone, and email.
  • Thinking critically and proactively to solve complex problems.
  • Collaborating with internal stakeholders to gather information and ensure timely resolutions.
  • Meticulously documenting customer interactions and resolutions.
  • Providing clear, actionable feedback to improve processes and prevent future complaints.
  • Leveraging the knowledge base to suggest new automations and improve efficiency.

In terms of qualifications and skills, we are looking for individuals who possess:

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with Zendesk and modern telephony systems.
  • A strong commitment to delivering exceptional customer service.
  • The ability to combine human empathy with effective use of technology and automation.

We require candidates with:

  • 2+ years of experience in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
  • Preference for candidates with experience in the US e-commerce market.

  • Customer Service Excellence Professional

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomer Advocate Full time ₱50,000 - ₱80,000

    Key ResponsibilitiesThe Senior Customer Experience Representative plays a pivotal role in delivering exceptional customer service by collaborating closely with the supervisor and support team.This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.Manage customer emails and...

  • Customer Experience Advocate

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,500,000 - ₱6,000,000

    Customer Experience Specialist">This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Customer Experience Specialist troubleshoots and resolves customer issues, optimizes support processes, and contributes to a values-driven culture.Key Responsibilities:Handle customer...

  • Sales Driven Customer Advocate

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time $600,000 - $1,000,000

    Apollo.io is a leading go-to-market solution for revenue teams. The company helps sales and marketing professionals find accurate contact information and automate the outreach process.Job DescriptionWe are looking for a high-performing Customer Advocate who can drive revenue through live chat interactions. This role involves identifying buying signals,...

  • Exceptional Customer Experience Advocate

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

    About UsJob Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will play a crucial role in delivering exceptional customer experiences.You will be responsible for communicating with our customers to handle and resolve queries within set...

  • Customer Experience Leadership Role

    10 hours ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,000,000

    About This Opportunity:We are looking for a skilled and dedicated professional to lead our customer service operations. As a Customer Support Manager, you will play a crucial role in driving business growth and delivering exceptional customer experiences.The ideal candidate will have experience in managing teams, developing training programs, and enhancing...

  • Client Experience Representative

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱1,123,400 - ₱1,411,400

    Job Summary:We are seeking a Customer Advocate to interact with customers, address inquiries and resolve complaints regarding clients' products and services.About the RoleThe Customer Advocate will be responsible for providing timely and professional customer service, collaborating with internal and external teams to handle customer needs.Key...

  • Experience Champion

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000

    Job Title:Customer Experience SpecialistAbout Us:We are committed to fostering a diverse, inclusive and equitable workplace. We value unique perspectives and welcome applicants of all backgrounds, identities and experiences.Job Description:We are seeking a Customer Experience Specialist to deliver exceptional customer service across various channels. As a CX...

  • User Experience Specialist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerAdvocate Full time ₱120,000 - ₱150,000

    Job OverviewWe are seeking a skilled customer advocate to deliver exceptional user experiences.As the first point of contact, you will play a vital role in ensuring seamless interactions for our global user base.Clear communication, empathy towards customer needs, and timely solutions are essential to excelling in this role.Key Responsibilities:Provide...

  • Business Development Advocate

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,500,000 - ₱6,000,000

    About UsWe are on a mission to empower businesses with easy access to digital payments.Our platform helps thousands of merchants bring their business dreams to life by providing no-code e-commerce plugins and affordable credit card readers.We are expanding rapidly across the globe and seeking a talented Customer Support Specialist to join our team.The...

  • 'Remote Student Advocate'

    10 hours ago

    San Juan, National Capital Region, Philippines beBeeAdviser Full time $7,800 - $10,800

    ">Job Title: 'Remote Student Advocate'">">Overview">We are seeking a highly organized and detail-oriented individual to serve as a key member of our team. As a Remote Student Advocate, you will be responsible for providing exceptional support to students and families, ensuring seamless communication between clients and departments.">The ideal candidate will...