Exceptional Customer Experience Advocate
2 days ago
About Us
Job Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will play a crucial role in delivering exceptional customer experiences.
- You will be responsible for communicating with our customers to handle and resolve queries within set Service Level Agreements (SLAs).
- You will escalate and liaise with internal teams to investigate issues and find resolutions.
- You will develop subject matter expertise in all areas of B2C at our company, ultimately putting our customers at the heart of every decision.
- You will continuously improve our processes by identifying trending issues and escalating concerns accordingly.
- You will review current processes, templates, and internal systems, making suggestions for improvements that enhance the customer experience or help them self-serve.
- You should have experience working in a CS environment, preferably B2C.
- You should possess strong communication skills, with sound decision-making abilities.
- You should be willing to take ownership of tasks and investigations, owning the outcome.
- You should be self-motivated, with strong organisational skills and a methodical approach to problem-solving.
- You should have strong interpersonal skills to communicate effectively with internal and external stakeholders.
- You should be able to work in a pressurised environment with varying deadlines and priorities.
- You should be analytical, looking for trends in issues and taking corrective actions to reduce or eliminate these.
- You should be able to work both independently and as part of a team.
- You should have knowledge of general operations within financial services/FinTech.
- You should have experience working in a Financial Services or FinTech company.
- You should have a working knowledge of Zendesk (or similar CRM).
- You should have an understanding or awareness of KYC and/or AML.
- You will make a global impact, directly impacting millions of users worldwide.
- You will accelerate your career, benefiting from internal mobility, mentoring programs, and continuous learning opportunities.
- You will thrive in a connected, global organisation, collaborating with colleagues across international hubs.
- You will embrace a principle-driven culture, guided by strong principles and values that help you achieve more than you thought possible.
- You will enjoy competitive compensation and benefits, including a salary, flexible work arrangements, and more.
-
Customer Experience Advocate
2 days ago
San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱55,000Highly skilled and empathetic professionals sought for a dynamic role that involves providing an outstanding customer experience.This is a key position responsible for representing the brand online at all times, ensuring every customer feels heard and valued.As part of our team, you can expect:To work with one of the fastest-growing and most innovative...
-
Exceptional Customer Service Advocate
1 day ago
San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱350,000 - ₱650,000Customer Service Representative PositionWe are seeking a highly skilled Customer Service Representative to join our organization. The successful candidate will be responsible for providing exceptional customer service, resolving customer tickets efficiently, and ensuring the continued support and success of our customers after implementing our HR...
-
Customer Service Excellence Professional
2 days ago
San Juan, National Capital Region, Philippines beBeeCustomer Advocate Full time ₱50,000 - ₱80,000Key ResponsibilitiesThe Senior Customer Experience Representative plays a pivotal role in delivering exceptional customer service by collaborating closely with the supervisor and support team.This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.Manage customer emails and...
-
Customer Experience Advocate
1 day ago
San Juan, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,500,000 - ₱6,000,000Customer Experience Specialist">This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Customer Experience Specialist troubleshoots and resolves customer issues, optimizes support processes, and contributes to a values-driven culture.Key Responsibilities:Handle customer...
-
Exceptional Customer Experience Specialist
2 days ago
San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Job OverviewWe are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service.This is a great opportunity to work in a dynamic environment and contribute to the success of our company. If you have excellent...
-
San Juan, National Capital Region, Philippines beBeeSupport Full time $45,000 - $50,000About the RoleAs a key member of our support team, you will be the primary point of contact for clients, responsible for delivering exceptional customer experiences from initial inquiry through to resolution.You will play a vital role in expanding our support capabilities, maintaining comprehensive knowledge resources, and streamlining processes to ensure...
-
Exceptional Customer Experience Expert
2 days ago
San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Remote Customer Service Representative OpportunityWe're seeking a highly skilled and customer-focused individual to join our remote team as a Call Center Representative. This role is ideal for those who excel at delivering exceptional service, resolving issues efficiently, and working in a fast-paced environment.About the Role:As a Remote Call Center...
-
Exceptional Customer Experience Specialist
2 days ago
San Juan, National Capital Region, Philippines beBeeProductAdvocate Full time ₱32,000 - ₱48,000Customer Experience Specialist Job DescriptionWe are seeking a skilled Customer Experience Specialist to join our team. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.The Customer Experience Specialist will troubleshoot and resolve customer issues, optimize support...
-
San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱159,320 - ₱318,640Customer Experience SpecialistWe are seeking an experienced and skilled Customer Experience Specialist to join our team. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services.As a key member of our customer-facing team, you will provide accurate, valid, and complete...
-
Customer Experience Leadership Role
18 hours ago
San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,000,000About This Opportunity:We are looking for a skilled and dedicated professional to lead our customer service operations. As a Customer Support Manager, you will play a crucial role in driving business growth and delivering exceptional customer experiences.The ideal candidate will have experience in managing teams, developing training programs, and enhancing...
