Remote Technical Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

Technical Support Role Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients.

As a Technical Support Representative, you will provide technical assistance and troubleshooting support for various clients across industries.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

  • Remote Technical Support Professional

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

    Job DescriptionWe are seeking a skilled and reliable Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional remote support to customers, reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.The ideal candidate...

  • Technical Support Specialist

    23 hours ago

    Mabalacat, Central Luzon, Philippines beBeetechnical Full time $7,000 - $7,500

    Technical Support Specialist RoleThis position is for a highly skilled IT support specialist to provide technical assistance and troubleshooting services remotely. The successful candidate will be responsible for resolving issues on various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.

  • Technical Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $61,000 - $73,000

    Seeking a Technical Support Specialist to provide exceptional customer service and technical support to clients.Key ResponsibilitiesProvide end-user support via phone, email, and chat.Manage incidents and requests within the ServiceNow ticketing system.Perform daily ticket follow-ups with end-users.Resolve username and password problems.Support software and...

  • Remote Technical Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $55,000 - $76,000

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience supporting Microsoft 365, Windows 10, and Active Directory, as well as knowledge of hardware and software troubleshooting.Key Responsibilities:Provide white-glove technical support via phone, email, and chat.Manage incidents and...

  • Remote Technical Support Engineer

    23 hours ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱650,000 - ₱850,000

    Job OverviewThis is a remote Tech Support Specialist position. As part of the team, you will be responsible for designing, developing, and maintaining responsive, user-friendly websites aligned with business requirements.Design and develop responsive websites that meet business needs.Integrate websites with CRM systems and other third-party software tools...

  • Technical Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱240,000 - ₱320,000

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide high-quality technical support to clients, troubleshoot complex issues, and collaborate with stakeholders to deliver exceptional results.About the RoleProvide timely and effective technical support to clients via various communication...

  • Technical Support Specialist

    23 hours ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱450,000 - ₱750,000

    Job Title: Technical Support SpecialistA critical role in resolving customer issues efficiently and effectively is held by a Technical Support Specialist. Their responsibilities include researching, diagnosing, and troubleshooting problems using various systems, software, and hardware.Key Responsibilities:Providing second-level technical support to customers...

  • Remote Technical Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000

    Remote Technical Support PositionWe are seeking skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for a variety of clients.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience...

  • Remote Technical Support Representative

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeetechnical Full time ₱171,600 - ₱201,300

    Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to provide exceptional customer service and resolve technical issues via phone, chat, or email.The ideal candidate will have a strong command of the English language, excellent communication skills, and the ability to work effectively in a fast-paced...

  • Technical Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time $28,000 - $36,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing top-notch technical assistance to customers via various communication channels.Key Responsibilities:Provide technical support via calls, chats, and...