
Remote Technical Support Professional
1 day ago
We are seeking a skilled and reliable Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional remote support to customers, reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.
The ideal candidate will have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.
Key Responsibilities:- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
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