Technical Support Specialist

23 hours ago


Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $61,000 - $73,000

Seeking a Technical Support Specialist to provide exceptional customer service and technical support to clients.

Key Responsibilities
  • Provide end-user support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users.
  • Resolve username and password problems.
  • Support software and application installation/uninstallation.
  • Provide multifactor authentication, single sign-on, and VPN support.

Required Skills:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.

Ideal Candidate:

  • 2-3 years of progressive experience in a Technical Support role.
  • Strong technical troubleshooting and customer service skills.


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