Remote Technical Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000
Remote Technical Support Position

We are seeking skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for a variety of clients.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

You'll also need a suitable, quiet work environment and a high-speed internet connection.

Job Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Perks
  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for expenses
  • Performance and loyalty bonuses
  • Shuttle services and off-site events
  • Opportunities for growth and promotion
Conditions of Employment and Equal Opportunity
  • Authorized to work in the country where the job is based
  • Background/security: May require Level II background check; drug screening may be required
  • Reasonable accommodation policy: If needed, contact Human Resources
  • Equal Opportunity Employer: We are committed to a diverse and inclusive workplace and prohibit discrimination

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