Technical Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱240,000 - ₱320,000
Job Summary

We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide high-quality technical support to clients, troubleshoot complex issues, and collaborate with stakeholders to deliver exceptional results.

About the Role
  • Provide timely and effective technical support to clients via various communication channels.
  • Troubleshoot technical issues related to SQL, Linux, networking, and VPNs.
  • Collaborate with clients to understand their technical needs and deliver tailored solutions.
  • Work collaboratively with cross-functional teams to resolve technical issues and improve processes.
Requirements
  • 4+ years' experience in technical support, production environments, and client-facing roles.
  • In-depth knowledge of Linux OS, network administration, and relational databases (Oracle/PostgreSQL).
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Preferred Qualifications
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.
What We Offer
  • Fully remote work arrangement.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
Seniority Level
  • Mid-Senior level.
Employment Type
  • Full-time.
Job Function
  • Information Technology.
Industries
  • Outsourcing and Offshoring Consulting.

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