Transformational Operational Excellence Leader

2 days ago

Manila, National Capital Region, Philippines beBeeProcess Full time ₱6,000,000 - ₱8,500,000
Process Excellence Manager Job Overview

This Process Excellence Manager role is an exceptional opportunity for a seasoned professional to drive transformation and efficiency across operations. With expertise in Generative AI (GenAI) and Lean Six Sigma methodologies, the successful candidate will play a key role in enhancing SOPs, training materials, compliance documentation, gap analysis, and knowledge management.

The ideal candidate will have a solid background in BPO, Shared Services, or Contact Center operations, as well as a passion for driving automation and data-driven process improvement. Key responsibilities include leading GenAI-Powered Solutions using tools like ChatGPT, Microsoft Copilot, and Google Gemini, as well as collaborating with stakeholders to align on process excellence initiatives.

Key Responsibilities:

  • Drive GenAI-Powered Solutions using tools like ChatGPT, Microsoft Copilot, and Google Gemini to enhance SOPs, training materials, compliance documentation, gap analysis, and knowledge management.
  • Lead Process Oversight & Automation by identifying inefficiencies and deploying AI-driven solutions in alignment with healthcare regulations such as HIPAA.
  • Collaborate with Stakeholders including clients, tech teams, and senior leaders to align on process excellence initiatives and communicate ROI and impact.
  • Champion Continuous Improvement through Lean Six Sigma (Green Belt or higher preferred), leading transformation initiatives from assessment through implementation.

Qualifications:

  • Solid experience in Process Excellence or Continuous Improvement within the BPO, Shared Services, or Contact Center industries.
  • Lean Six Sigma Green Belt or higher certification preferred.
  • Proven hands-on experience with GenAI tools and methodologies for automation and process optimization.
  • Exposure to Healthcare BPO operations and compliance (e.g., HIPAA, PHI) is a strong advantage.

Benefits:

  • Referrals increase your chances of interviewing at our organization by 2x.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Others:

  • As a leader in this field, you will have the opportunity to make a meaningful impact on the organization's success.
  • You will be working closely with cross-functional teams to drive business results.

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