Vertical Transformation Director

2 weeks ago

Manila, National Capital Region, Philippines TP Full time ₱900,000 - ₱1,200,000 per year

The Opportunity

As a Vertical Transformation Leader (Telco), you will be responsible for shaping the strategic direction of the Telco vertical, ensuring the successful implementation of transformation initiatives, and leveraging analytics to enhance decision-making processes. You will work closely with senior leadership to align business goals with operational excellence, and you will play a pivotal role in championing a culture of continuous improvement and innovation.

This role requires a dynamic leader with a proven track record in driving process improvement initiatives, delivering impactful change, and fostering innovation across various business functions.

The Responsibilities & Duties

  • Lead and manage transformation, analytics, and process excellence initiatives within the assigned business vertical.
  • Develop and implement strategies to enhance process efficiency, reduce costs, and improve overall performance.
  • Collaborate with stakeholders at all levels to identify opportunities for process improvement and innovation.
  • Utilize data analytics to drive informed decision-making and measure the impact of process improvements.
  • Champion the adoption of digital technology and Robotic Process Automation (RPA) to streamline operations.
  • Oversee the deployment of process improvement projects using Lean Six Sigma methodologies.
  • Mentor and guide team members to build a culture of continuous improvement and excellence.
  • Ensure alignment of transformation initiatives with the overall business strategy and objectives.
  • Monitor and report on the progress of transformation projects, ensuring timely delivery and achievement of desired outcomes.
  • Facilitate cross-functional collaboration to drive seamless integration of transformation efforts across different business units.
  • Identify and mitigate risks associated with transformation initiatives, ensuring sustainable and scalable solutions.

The Qualifications

  • Minimum of 8-10 years of experience in process excellence within the BPO industry.
  • Experience in leading process improvement initiatives in specific verticals such as travel, retail, telecommunications, or technology.
  • Analytical Skills: Excellent analytical and problem-solving abilities.
  • Communication: Exceptional communication and interpersonal skills to interact effectively with stakeholders at all levels.
  • Digital Technology and RPA: Experience with digital technology and RPA is a plus.
  • Domain Expertise: Strong domain expertise in specific verticals such as travel, retail, telecommunications, or technology.
  • Process Excellence: Black Belt certification in process excellence.
  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Master's degree is preferred but not mandatory.

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