Vertical Transformation Director

5 hours ago

Manila, National Capital Region, Philippines TP Full time ₱900,000 - ₱1,200,000 per year

The Opportunity

As a Vertical Transformation Leader (Telco), you will be responsible for shaping the strategic direction of the Telco vertical, ensuring the successful implementation of transformation initiatives, and leveraging analytics to enhance decision-making processes. You will work closely with senior leadership to align business goals with operational excellence, and you will play a pivotal role in championing a culture of continuous improvement and innovation.

This role requires a dynamic leader with a proven track record in driving process improvement initiatives, delivering impactful change, and fostering innovation across various business functions.

The Responsibilities & Duties

  • Lead and manage transformation, analytics, and process excellence initiatives within the assigned business vertical.
  • Develop and implement strategies to enhance process efficiency, reduce costs, and improve overall performance.
  • Collaborate with stakeholders at all levels to identify opportunities for process improvement and innovation.
  • Utilize data analytics to drive informed decision-making and measure the impact of process improvements.
  • Champion the adoption of digital technology and Robotic Process Automation (RPA) to streamline operations.
  • Oversee the deployment of process improvement projects using Lean Six Sigma methodologies.
  • Mentor and guide team members to build a culture of continuous improvement and excellence.
  • Ensure alignment of transformation initiatives with the overall business strategy and objectives.
  • Monitor and report on the progress of transformation projects, ensuring timely delivery and achievement of desired outcomes.
  • Facilitate cross-functional collaboration to drive seamless integration of transformation efforts across different business units.
  • Identify and mitigate risks associated with transformation initiatives, ensuring sustainable and scalable solutions.

The Qualifications

  • Minimum of 8-10 years of experience in process excellence within the BPO industry.
  • Experience in leading process improvement initiatives in specific verticals such as travel, retail, telecommunications, or technology.
  • Analytical Skills: Excellent analytical and problem-solving abilities.
  • Communication: Exceptional communication and interpersonal skills to interact effectively with stakeholders at all levels.
  • Digital Technology and RPA: Experience with digital technology and RPA is a plus.
  • Domain Expertise: Strong domain expertise in specific verticals such as travel, retail, telecommunications, or technology.
  • Process Excellence: Black Belt certification in process excellence.
  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Master's degree is preferred but not mandatory.

  • Director, Government Engagement

    6 hours ago

    Manila, National Capital Region, Philippines Mastercard Full time ₱1,500,000 - ₱2,500,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • IT Director

    8 hours ago

    Manila, National Capital Region, Philippines FC Home Center Full time ₱100,000 - ₱200,000 per year

    Job Summary:The IT Director is responsible for overseeing the company's information technology strategy, infrastructure, and operations. This role ensures that all IT systems and processes support organizational goals, maintain data security, and enhance business efficiency. The IT Director provides strategic leadership in planning, implementing, and...

  • Director Technology Strategy and Transformation

    7 hours ago

    Manila, National Capital Region, Philippines Aryan Solutions Pte Ltd Full time ₱1,800,000 - ₱4,500,000 per year

    A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.Minimum of 15+ years of experience working in IT Implementation/ IT consulting business. Preferably has led the project (as a Project Manager) and managed project resource and...

  • Director of Human Resources

    6 hours ago

    Manila, National Capital Region, Philippines Vanderbloemen Full time ₱900,000 - ₱1,200,000 per year

    Director of Human ResourcesCCF Life Academy Foundation Inc.Manila, PhilippinesNon-DenominationalMeet CCF Life Academy Foundation Inc.The CCF Life Academy Foundation Inc. (CCF LAFI) is an initiative born from the ministry of Christ's Commission Fellowship (CCF). The foundation has a vision to significantly expand its educational footprint across the...

  • Director of Training

    6 hours ago

    Manila, National Capital Region, Philippines Everise Full time ₱1,500,000 - ₱3,000,000 per year

    Company Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Global Finance Center of Excellence Director

    5 hours ago

    Manila, National Capital Region, Philippines HCM Nexus Consulting Inc. Full time ₱150,000 - ₱200,000 per year

    Global Finance Center of Excellence DirectorLocation: Cebu (Primary) - Candidate may work from the Manila siteWork Setup: Hybrid | Day ShiftEmployment Type: Full-TimeNote: Although the role is primarily based in Cebu, candidates may work from the Manila office. Travel to Cebu will be required for meetings or events where physical presence is needed - all...

  • Customer Service Director

    7 hours ago

    Manila, National Capital Region, Philippines NewSmile™ Full time ₱1,500,000 - ₱3,000,000 per year

    NewSmile is transforming the way people achieve their ideal smile — offering clear, affordable aligners delivered right to their doorstep. As we continue to grow, our Customer Support team plays a vital role in delivering a smooth and supportive experience for every customer.We're looking for aCustomer Service Directorwho is strategic, empathetic, and...

  • Director of HR

    5 hours ago

    Manila, National Capital Region, Philippines GSM - Xanh SM Full time ₱1,500,000 - ₱2,500,000 per year

    Green GSM is a pioneering sustainable mobility company committed to transforming urban transportation across Southeast Asia. With a fully electric fleet and a strong focus on environmental responsibility, we are shaping a new era of ride-hailing that is cleaner, smarter, and more human-centric.As we enter a new phase of growth, Green GSM is expanding...

  • Director, Management Consulting

    6 hours ago

    Manila, National Capital Region, Philippines The Barton Partnership | B Corp™ Full time ₱3,500,000 - ₱6,000,000 per year

    About the RoleWe are seeking an experienced consulting leader to join a high-performing payments advisory team as aManagement Consulting Director. This newly created position will play a key role in delivering strategic and operational consulting engagements for leading banks, fintechs, merchants, and payment providers across the Philippines and broader...

  • Director, Product Support

    5 hours ago

    Manila, National Capital Region, Philippines Genesys Full time ₱1,200,000 - ₱2,400,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...