Enterprise Provisioning Support Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time $100,000 - $120,000
Provisioning Support Specialist Role

We are seeking a skilled Provisioning Support Specialist to provide high-quality post-sales support for our clients. This role is crucial in ensuring seamless adoption and use of Atlassian products, providing valuable feedback to product and sales teams.

This position involves delivering exceptional customer service, supporting internal sales teams and external customers with billing, quoting, and licensing queries.

Key Responsibilities:
  • Provide timely and accurate support for billing, quoting, and licensing queries.
  • Develop strong relationships with customers through exceptional communication and problem-solving skills.
  • Collaborate with cross-functional teams to enhance the customer experience.
  • Stay up-to-date with new systems and processes to ensure effective post-sales support.
Requirements:
  • Extensive background in customer and sales support, with excellent communication skills.
  • Strong customer service skills, with empathy and positive language.
  • Experience creating quotes and supporting order management processes.
  • Excellent written and spoken English, with the ability to convey complex issues simply.
  • Ability to work under pressure and multitask effectively.

At Atlassian, we strive to empower every team to unleash their potential. Our solutions help teams collaborate and achieve more together.

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