
Global Technical Support Specialist
5 days ago
We are seeking a seasoned engineer to support and deliver exceptional service to customers worldwide.
This is a full-time, remote opportunity with multiple shift options available.
The successful candidate will require fluency in Mandarin.
About Your Key Responsibilities- Provide comprehensive technical support for customers, focusing on SDWAN (preferably Cato), Internet, and related services.
- Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve support issues and ensure seamless service delivery.
- Manage support issues from start to resolution, ensuring customer satisfaction through clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support.
- Promote knowledge sharing among engineers by mentoring and training on complex technical issues and solutions.
Key benefits include flexibility in work arrangements and opportunities for professional growth and development.
Please note that this role requires strong analytical skills, attention to detail, and effective communication.
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