IT Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeHelpDesk Full time ₱1,800,000 - ₱2,200,000

We are seeking a skilled IT professional to serve as the primary point of contact for internal technology issues. As the first line of support, you will provide timely and professional assistance via various channels, including phone, email, Teams, and ticketing systems.

This critical role is responsible for resolving Tier 1 and select Tier 2 support issues, managing user provisioning across multiple platforms, and maintaining technical documentation. You will also contribute to IT process improvement efforts, ensuring efficient and effective operations.

The ideal candidate will possess strong communication and customer service skills, with experience in device provisioning, user account administration, and supporting Windows environments and Microsoft 365. Familiarity with common SMB tools and IT infrastructure is a plus.

Key responsibilities include:

  • Triage and resolve support requests across multiple channels
  • Provide provision/deprovision user accounts in Active Directory, Microsoft 365, and other platforms
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup, and printer issues
  • Install and configure business applications and tools

Our organization offers a long-term opportunity with a strong emphasis on service, ownership, and consistency. If you are a self-motivated individual with excellent documentation and organizational abilities, we encourage you to apply.

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