Enterprise Technical Support Specialist
24 hours ago
Assima is a global leader in digital adoption and performance support solutions for top enterprises.
Key Responsibilities- Offer expert-level support for cloud-based platforms on AWS/Azure
- Manage large-scale deployments across enterprise environments
- Collaborate with R&D to integrate test cases and troubleshoot complex issues
- Analyze, resolve, and respond to product tickets within SLAs
- Review and validate HTML/XML templates based on client needs
- Meet with clients to resolve technical issues and propose interim solutions
- Support internal IT systems and AWS environments
- Participate in weekly meetings with R&D to evaluate product updates and bug fixes
- Conduct regression and functionality testing on new software builds
- Previous experience in technical or software support, ideally in a SaaS/cloud-based environment
- Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
- Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
- Complete fluency in English
- High sense of ownership and urgency in managing client issues
- Excellent communication, documentation, and organizational skills
- Familiarity with software QA, testing methodologies, and version control tool
This role requires strong analytical skills and the ability to work collaboratively as part of a team.
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