Dedicated Enterprise Account Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeClient Full time ₱7,200,000 - ₱9,600,000

At PlanOmatic, we are seeking a skilled Client Success Specialist to join our team. This is a dedicated role focused on supporting one of our largest enterprise accounts.

The ideal candidate will be responsible for managing daily communications with the client, responding quickly to requests and needs, and partnering with the Enterprise Client Success Manager to execute account strategy and meet performance objectives.

Responsibilities
  • Client Success - Ensure consistent, high-quality support that strengthens relationships and drives retention.
  • Client Meetings - Participate in client-facing meetings with the Enterprise Client Success Manager.
  • Account Health & Performance - Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Client Standards & Expectations - Act as SME for client guidelines and ensure expectations are met.
  • Quality Assurance - Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Client Support - Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • CRM Utilization - Use HubSpot to manage client interactions and updates.
  • Client Centricity - Capture client feedback and advocate for client needs across departments.
  • Special Projects - Participate in special projects as needed.
  • Innovation & Workflow Automation - Identify and advocate for process improvements.

Requirements:

  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with proactive client support approach.
  • Familiarity with project management platforms (ClickUp, Asana, Monday.com) is a plus.

Benefits:

  • Healthy work-life balance culture.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Bonusly rewards program.
  • Compliance with local and national laws.

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