Enterprise Account Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAccount Full time ₱1,500,000 - ₱2,100,000
Account Support Professional

The role will be responsible for managing daily communications with a key client, responding to requests and needs in a timely manner.

  • Proactively address client inquiries and issues to ensure seamless order delivery.
  • Work directly with the client as a point person for tactical account support and partner with the Client Success Manager to execute account strategy.
  • Develop and maintain strong relationships with clients to drive retention and customer satisfaction.

Key Responsibilities:

  • Client Communications: Manage daily interactions with the client via phone, email, or chat, addressing any questions or concerns promptly.
  • Account Strategy: Collaborate with the Client Success Manager to develop and implement account strategies to meet business objectives.
  • Performance Metrics: Regularly review account performance metrics to ensure smooth management of day-to-day client order experience.
  • Quality Assurance: Identify and lead timely corrections for order issues per client specifications, coordinating with internal teams as needed.
  • Support and Operations: Work with Client Support and Operations to drive corrective actions for enterprise clients and provide proactive account support across multiple enterprise clients.

Requirements:

  • Fluency in English, both verbal and written.
  • Strong problem-solving and communication skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Detail-oriented with a proactive approach to client support.

Preferred Qualifications:

  • Prior experience in a client-facing role, preferably in an Enterprise SaaS or services industry.
  • Familiarity with project management platforms (e.g., ClickUp, Asana, Monday.com).
Benefits
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Celebrate and be celebrated with peers through a rewards program.

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