IT Service Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,200,000

We are seeking a skilled IT service specialist to fill an exciting opportunity in our office.

This role is ideal for individuals who possess excellent communication skills, technical expertise and a passion for delivering exceptional service.

Key Responsibilities:

  • Technical Support:

    • Provide day-to-day IT support to employees and guests.

    • Troubleshoot, diagnose and resolve technical issues promptly.

    • Utilize the service management system to log and track issues, service requests and complaints.

    • Escalate complex issues to internal teams when necessary.

  • Customer Service:

    • Respond to and resolve IT service incidents and customer complaints efficiently.

    • Maintain clear and effective communication with end-users, delivery aggregators and head office personnel.

    • Ensure all interactions are conducted professionally and in alignment with company standards.

  • Documentation:

    • Document solutions and communicate them to end-users in a clear and understandable manner.

    • Create and maintain user-friendly documentation and guides for end-users.

    • Identify and escalate recurring incidents to level 2 support to prevent future occurrences.

  • Service Management:

    • Handle incoming IT service requests from employees ensuring proper resolution and communication.

    • Collaborate with the IT support manager and other team members to improve service delivery processes.

Qualification and requirements:

  • Proven experience in an IT support or helpdesk role.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Familiarity with service management systems and tools.

  • Ability to work independently and as part of a team.

  • Knowledge of hospitality industry systems is a plus.

Non-negotiable skills & requirements:

  • Proven experience in an IT support or helpdesk role.

  • Strong troubleshooting and problem-solving skills.

  • Shifting schedule (morning)

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