
Service & Operation Specialist
2 weeks ago
We're looking for a proactive and detail-oriented Service & Operations Specialist to join our team In this role, you'll serve as the first point of contact for customers—resolving issues, providing accurate information, and ensuring an excellent service experience.
What You'll Do:
- Respond to customer inquiries via calls/emails
- Provide accurate, timely resolutions using approved tools
- Maintain updated records and manage customer data
- Escalate complex concerns to the right teams
- Support reporting and documentation efforts
- Manage C2C channel
What We're Looking For:
- Open to fresh grads or semi-experienced candidates
- Strong communication and problem-solving skills
- Organized, reliable, and able to multitask
- Proficient in Google Workspace/MS Office
- Willing to work during holidays or weekends.
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