
Client Service Specialist
2 days ago
This position requires a unique blend of clinical expertise, exceptional communication skills, and the ability to deliver high-quality client services.
Key Responsibilities:- Client Management & Reporting
- Serve as the primary point of contact for assigned enterprise clients.
- Ensure timely delivery and quality of monthly clinical reports and insights.
- Track SLAs and proactively address any gaps or risks.
- Facilitate regular reviews and escalate issues when necessary.
- Clinical Service Oversight
- Manage clinician rosters and ensure services are delivered on time across onsite and virtual channels.
- Oversee transitions, escalations, and referrals for high-risk or complex cases.
- Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counseling teams.
- Develop and localize SOPs for country-specific delivery requirements.
- Clinician Management & Quality
- Supervise onsite or regional clinicians (counselors and psychologists).
- Monitor session quality and provide developmental feedback to improve performance.
- Conduct orientation and operational onboarding for new clinicians.
- Align clinicians with internal clinical policies, ethics, and SOPs.
- Cross-Functional Collaboration & Projects
- Collaborate with other teams to enhance service experience and workflows.
- Contribute to new program planning, pilot rollout, or clinical enhancement projects.
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Client Connectivity Services Specialist
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Client Services Specialist
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