Service Delivery Manager

16 hours ago

Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱1,500,000 - ₱2,500,000 per year

We are ActionLabs

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities

  • ITIL Versed project management
  • Manage and deliver agreed SLA.
  • Develop and maintain a security strategy and create a program to deliver improvements and monitor exposure to Technical Lead.
  • Manage improvements to the service without increasing cost.
  • Provide leadership to IT team.
  • Pro-actively monitor, control and support service delivery; working with Service Level Managers and stakeholders in the Service Operations team ensuring systems, methodologies and procedures are in place and followed.
  • Provide high quality Service Reporting to client as outlined in the Master Services Agreement/ Statement of Work.
  • Own to conclusion and operational escalations or formal complaints.
  • Play an active part during any major incidents that may affect your customers.
  • Drive internal and client service review meetings covering performance against SLA/KPI, service improvements, customer satisfaction, quality, and processes – MBR and QBR.

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time $104,000 - $130,878 per year

    We are seeking an experiencedService Delivery Manager (Oracle NetSuite)to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager will serve...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...

  • IT Service Delivery Manager

    16 hours ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

    QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...

  • Service Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description:Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • Service Delivery Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality...

  • Service Delivery Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • Service Delivery Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • IT Service Delivery Manager

    18 hours ago

    Makati City, National Capital Region, Philippines Aspiree Careers Full time ₱1,200,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under theBranch Tellering (BT). This role ensures that all contracted services are delivered in line with agreedSLAs, budget, and quality standards, while fostering strong client relationships and drivingoperational excellence. The SDM acts as the primary...

  • IT Service Delivery Manager

    17 hours ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

  • Service Delivery Manager

    3 days ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...