Service Delivery Manager

15 hours ago

Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱1,500,000 - ₱2,500,000 per year

We are ActionLabs

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities

  • ITIL Versed project management
  • Manage and deliver agreed SLA.
  • Develop and maintain a security strategy and create a program to deliver improvements and monitor exposure to Technical Lead.
  • Manage improvements to the service without increasing cost.
  • Provide leadership to IT team.
  • Pro-actively monitor, control and support service delivery; working with Service Level Managers and stakeholders in the Service Operations team ensuring systems, methodologies and procedures are in place and followed.
  • Provide high quality Service Reporting to client as outlined in the Master Services Agreement/ Statement of Work.
  • Own to conclusion and operational escalations or formal complaints.
  • Play an active part during any major incidents that may affect your customers.
  • Drive internal and client service review meetings covering performance against SLA/KPI, service improvements, customer satisfaction, quality, and processes – MBR and QBR.

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