Service Delivery Manager

2 days ago

Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱960,000 per year

Brief Description Of Work and Responsibilities

  • ITIL Versed project management Manage and deliver agreed SLA.
  • Develop and maintain a security strategy and create a program to deliver improvements and monitor exposure to Technical Lead. Manage improvements to the service without increasing cost.
  • Provide leadership to IT team.
  • Pro-actively monitor, control and support service delivery; working with Service Level Managers and stakeholders in the Service Operations team ensuring systems, methodologies and procedures are in place and followed.
  • Provide high quality Service Reporting to client as outlined in the Master Services Agreement/ Statement of Work.
  • Own to conclusion and operational escalations or formal complaints.
  • Play an active part during any major incidents that may affect your customers.
  • Drive internal and client service review meetings covering performance against SLA/KPI, service improvements, customer satisfaction, quality, and processes – MBR and QBR.

Job Types: Full-time, Permanent, Fixed term

Contract length: 12 months

Pay: Php70, Php80,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • What is your expected salary for this role?
  • Can start immediately?

Experience:

  • Service Delivery Manager: 4 years (Preferred)

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