IT Service Desk Support

2 days ago

Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱219,500 - ₱220,200 per year

Actionlabs IT Services Corp We provide Managed Services and solutions for the benefit and continued improvement of businesses across different industries.

With over a decade of experience, trusted technology partners, nationwide presence and a team of competent industry professionals, we aim to deliver Managed Solutions Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations. Currently, we have more than a 1,000 employees nationwide ready to cater your business needs.

We are currently looking for an IT SERVICE DESK SUPPORT:

JOB DESCRIPTION:

  • Create tickets based on customer requests, inquiries, or incident reports received via email, phone, in-person visits, or the service portal.
  • Provide general guidance for technical requests or inquiries from customers.
  • Resolve customer issues by gathering information, conducting analytical troubleshooting, and researching problems, or by routing and escalating calls or emails to the appropriate resolution group.
  • Identify and analyze problems within your area of responsibility. Recommend and implement improvements that provide recognized business benefits.
  • Forward tickets to Level 2 support or other IT service providers according to the established process flow.
  • Submit an end-of-day report to the Team Lead detailing ticket status and ticket count.
  • Update knowledge base articles as needed.
  • Identify resources to provide on-site support when necessary. - Identify resources to provide on-site support when necessary. critical incidents effectively.
  • Identify resources to provide on-site support when necessary.

QUALIFICATIONS:

  • Graduate with a Bachelor's Degree in Information Technology or a related field in computer studies.
  • At least minimum of 6 months work experience experience as Helpdesk, Service Desk, or Technical Support Representative.
  • Knowledgeable in handling Service Now as a ticketing tool is a plus.
  • Willing to be assigned in MAKATI CITY
  • Must have valid ID (Passport, UMID, National ID, Drivers License, Postal ID)
  • Can start ASAP.

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: From Php18,500.00 per month

Benefits:

  • Flextime
  • Health insurance
  • Promotion to permanent employee

Application Question(s):

  • Can you start ASAP?
  • How much is your expected salary for this role?

Work Location: In person

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