Training and Development Lead Specialist
3 days ago
Neksjob Corporation seeks a skilled Training and Development Associate Manager to join our team. As a key member of the organization, this individual will play a crucial role in shaping the company's training and development initiatives.
Responsibilities:- Award-Winning Training Strategies
The ideal candidate will be responsible for assessing training needs by conducting performance trend analyses and implementing intervention programs to address performance gaps. This will involve developing and delivering end-to-end training solutions, including curriculum design, content creation, and performance evaluation processes.
Reporting Excellence
- Generating and distributing comprehensive training reports to stakeholders, including operation leads and clients;
- Maintaining accurate records of relevant training data;
- Supporting team-specific reporting activities, such as productivity reports and end-of-shift summaries.
Qualifications and Skills:
- No less than 7 years of experience in Training and Development;
- At least 2 years of experience in the Contact Center or BPO industry;
- A minimum of 5 years of experience as a lead or manager;
- Excellent presentation skills;
- Demonstrated knowledge of Adult Learning Theory;
- Ability to analyze performance trends and implement targeted interventions;
- Experience with business training, professional development, research, and workshops is an advantage.
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