Digital Channel Development Lead
9 hours ago
Company Overview:
We are Visage Executive Search, a leading recruitment agency dedicated to finding the best talent for our clients. We value innovation, teamwork, and customer-centric approach.
Job Summary:
The Digital Channel Development Lead will be responsible for end-to-end design and development activities for retail digital channels. This role ensures new features and enhancements are based on customer-centered designs and are delivered on time.
Responsibilities:
- Channel Development:
- Develops Requests for System Change (RSCs), including documentation of business requirements and high-level flows.
- Manages the bank channeling loan portfolio and maintains routine coordination with counterparties.
- Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured.
- Participates in user research activities to ensure alignment of requirements with customer needs and desires.
- Develops policies and procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks.
- Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
- Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements.
- Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured.
- Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting.
- Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented.
- Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements.
- Assists Channel Development Lead in implementing pilot program.
- Monitors transaction and user experience after project implementation.
- Risk Management & Compliance:
- Participates in regular review, monitoring, and assessment of the business unit's process, risk, and controls.
- Reports potential and actual risk events effectively and in a timely manner.
- Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed.
Qualifications:
- Actively involved in setting/negotiation of loan channeling strategy and being the master of business flow (credit approval/loan disbursement/repayment etc) with active coordination with counterparties and various internal departments.
- Ability to be trained to operate risk approval and channeling operation console under our in-house developed system.
- Good with numbers and able to coordinate with finance and operation on reconciliation procedures.
- Prepare planning and projections to report to management/BSP on periodic basis.
- Ability to communicate/negotiate, good sense with numbers and business flow, English is mandatory.
- Experience in Banking/Lending company loan/risk/channeling department or related experiences is required.
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