Scheduling and Forecasting Specialist

11 hours ago


Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time
Job Description

We are seeking a highly skilled Scheduling and Forecasting Specialist to join our team at RSD Human Resources Management Consultancy.

About the Role

This is a challenging opportunity for an experienced professional in Workforce Management (WFM) to leverage their expertise in scheduling and forecasting to drive business success.

Key Responsibilities:
  • Develop and maintain accurate forecasts and schedules to optimize workforce deployment and minimize costs.
  • Collaborate with cross-functional teams to ensure seamless integration of WFM processes and systems.
  • Analyze data and identify trends to inform strategic decision-making and process improvements.
  • Design and implement customized reports to provide actionable insights and drive business outcomes.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in WFM, preferably in a call center environment.
  • Strong Excel skills and ability to work with large datasets.
  • Knowledge of WFM systems, including eWFM, Verint/Blue Pumpkin, IEX, and CMS.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Effective communication and collaboration skills, with the ability to work with stakeholders at all levels.
Benefits

In addition to the opportunity to work with a dynamic team and contribute to the success of RSD Human Resources Management Consultancy, you will also enjoy:

  • A competitive salary and benefits package.
  • The opportunity to develop your skills and expertise in WFM and related areas.
  • A collaborative and supportive work environment.


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