Scheduling and Forecasting Specialist
11 hours ago
We are seeking a highly skilled Scheduling and Forecasting Specialist to join our team at RSD Human Resources Management Consultancy.
About the RoleThis is a challenging opportunity for an experienced professional in Workforce Management (WFM) to leverage their expertise in scheduling and forecasting to drive business success.
Key Responsibilities:- Develop and maintain accurate forecasts and schedules to optimize workforce deployment and minimize costs.
- Collaborate with cross-functional teams to ensure seamless integration of WFM processes and systems.
- Analyze data and identify trends to inform strategic decision-making and process improvements.
- Design and implement customized reports to provide actionable insights and drive business outcomes.
To be successful in this role, you will need:
- A minimum of 2 years' experience in WFM, preferably in a call center environment.
- Strong Excel skills and ability to work with large datasets.
- Knowledge of WFM systems, including eWFM, Verint/Blue Pumpkin, IEX, and CMS.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Effective communication and collaboration skills, with the ability to work with stakeholders at all levels.
In addition to the opportunity to work with a dynamic team and contribute to the success of RSD Human Resources Management Consultancy, you will also enjoy:
- A competitive salary and benefits package.
- The opportunity to develop your skills and expertise in WFM and related areas.
- A collaborative and supportive work environment.
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