Technical Customer Experience Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱2,500 - ₱5,000
Job Overview

A supportive role is available for individuals who are passionate about delivering exceptional customer experiences.

  • This position provides technical support to customers, partners, and colleagues in a fast-paced environment.

The Technical Support Advocate will operate efficiently, maintain composure, exhibit professionalism, understand the services and team needs, and deliver high levels of client satisfaction.

The role involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.

A successful candidate will be analytical and critical thinkers with an eye for detail.

They will possess passion for creating exceptional customer experiences and have the ability to use challenging situations as opportunities to exceed customer expectations.

  • Install, modify, and repair computer hardware and software systems.
  • Resolve tickets and troubleshoot technical issues to maintain productivity.
  • Maintain system functionality by testing computer components.
  • Help design and implement networks.
  • Consult with users to determine hardware and software needs and assist with orders.
  • Maximize computer capabilities by studying technical applications and making recommendations.
  • Test compatibility of new programs with existing ones.
  • Gather data to identify and evaluate technical purchasing options.
  • Evaluate vendor-supplied software by studying user objectives and testing compatibility.
  • Install software and necessary applications for workflow.
  • Train users on new software through self-guided training videos and user manuals.
  • Carry out performance tuning and document hardware and software updates.
  • Stay up to date on technical advancements through workshops and professional publications.
  • Prepare reference material for users by drafting operation instructions.
  • Support other team members to ensure program success.

Required skills include:

  • Technical experience: 2 years, preferably supporting customers via email and chat.
  • Experience in providing technical support, installing, and uninstalling apps from phones and computers.
  • General knowledge of web-based and mobile apps.
  • Passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven and proven ability to handle high volumes of customer interactions.
  • Strong conflict resolution skills.
  • Native or near-native written and spoken English.
  • Proper tone understanding and communication.
  • Creative problem-solving skills.
  • Impeccable judgment.
  • Empathy and a proactive attitude.
Benefits
  • Private Health Insurance.
  • Training & Development.

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