Technical Customer Experience Specialist
3 days ago
We are seeking a highly skilled and dedicated Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to customers' inquiries.
">Responsibilities:- Manage and respond to customer support inquiries via multiple channels including chat, phone, and email.
- Ensure accurate documentation of customer interactions and resolutions.
- Develop in-depth knowledge of our products and services to provide accurate and timely responses to customers.
- Collaborate with the technical support team to troubleshoot and resolve software-related issues.
- Evaluate current customer support processes and work with the team to identify opportunities for improvement.
- Contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.
- Minimum 3 years of experience in a technical support or similar role.
- High school diploma or equivalent; bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and strong organizational skills.
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and we are looking for someone who shares our values.
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