Customer Experience Specialist

5 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year
ROKA is an E-commerce retail company located in Austin, TX. ROKA designs and builds the finest performance eyewear and gear on the planet. ROKA is looking to add a CX Specialist who is genuinely excited to help ROKA customers.

Job Summary:

The Customer Experience Specialist is often the first point of contact at ROKA and is responsible for assisting customers with on-the-web customer experience. They will assist customers via e-mail with various queries, from initial order to processing returns and exchanges to assisting with warranty requests. We're looking for someone with a strong work ethic, excellent verbal and written communication skills, and a high level of empathy. The perfect Specialist will be energetic and carry a palpable enthusiasm. They must be a self-starter, thrive independently, and always put team first. As we are growing quickly, the pace of change at ROKA is fast, and the perfect Specialist needs to be comfortable executing at a high level with evolving processes and systems.

Responsibilities:
  • Respond to email and chat inquiries from direct (e-commerce) customers
  • Quickly and thoroughly solve problems for customers when things don't go 100% as planned
  • Manage a large amount of inbound emails whole providing stellar support to customers
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal and CX Team KPIS
  • Follow communication procedures, guidelines and policies
  • Connect with CX manager and team as needed
Requirements

Must Haves
  • 5+ years relevant customer service experience with proven one-on-one touchpoints with customers via phone, chat, email, and/or in-person.
  • Demonstration of a high level of organization with very strong attention to detail.
  • Proven positive attitude with ability to quickly and thoroughly solve problems for customers when things don't go 100% as planned.
  • Experience with help desk or CRM softwares such as Gladly, Zendesk, Gorgias, and SalesForce.
  • Must have Fiber Optic internet with at least 25 Mbps bandwidth
  • Must have a backup desktop or laptop with the latest OS
  • Must be able to work from 9PM-6AM
Skills:
  • Strong verbal and written communication skills, including "modern" communication skills - email, text, cell phone.
  • Strong work ethic with a high level of empathy, energy, and enthusiasm
  • Self-starter, that is able to problem-solve independently and comfortably execute at a high level
  • Working knowledge Customer management systems, with the ability to learn new platforms quickly
Benefits

WHAT WE OFFER:

Permanent Work-from-home 
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

  • Customer Relations

    1 week ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Customer Experience Specialist

    3 days ago

    Makati City, National Capital Region, Philippines MedGrocer Full time ₱600,000 - ₱1,200,000 per year

    MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.The Customer Experience Specialist is a key front-line role responsible for ensuring our patients receive exceptional...

  • Customer Success Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per year

    We're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...

  • Customer Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Brixio Full time ₱30,000 - ₱60,000 per year

    Job Title: Customer Support SpecialistLocation: Makati, OfficeWork Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.Job Type: Full-TimeSalary: NegotiableJob Description:Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join...

  • Customer Experience

    3 days ago

    Makati City, National Capital Region, Philippines PhilCare Inc. Full time ₱800,000 - ₱1,200,000 per year

    JOB PURPOSE:The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.DUTIES AND RESPONSIBILITIES:Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO servicesExecutes...

  • Customer Service Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Relay Human Cloud Full time ₱900,000 - ₱1,200,000 per year

    Customer Service SpecialistWork Setup:Full OnsiteSchedule:Night Shift (Start time between 9:00 PM – 11:00 PM; End time between 6:00 AM – 8:00 AM)About the Role:We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent...

  • Customer Success Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Booth and Partners Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Success SpecialistJob SummaryThe Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Metacom Careers Full time ₱250,000 - ₱450,000 per year

    Customer Service Specialist – Job ResponsibilitiesHandle inbound and outbound customer inquiries through phone, email, or chat.Provide Accurate Information About Products, Services, And Company Policies.Resolve customer complaints and issues promptly and professionally.Maintain a high level of empathy, patience, and professionalism in every...

  • Customer Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Wattpad Full time ₱60,000 - ₱80,000 per year

    Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We're proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create...