Customer Experience Professional

11 hours ago

Makati City, National Capital Region, Philippines beBeeRetention Full time ₱28,000
Retention Specialist

We are seeking a highly skilled and dedicated Retention Specialist to join our team. As a key member of our customer service team, the successful candidate will be responsible for delivering exceptional customer experiences through clear and concise communication.

Key Responsibilities:
  • Assist customers via phone, live chat, and email in clear and concise English.
  • Improve the quality of customer interactions daily.
Requirements:
  • At least 1 year of BPO experience as Sales Representative or Retention Specialist.
  • Experience in taking inbound and outbound calls.
  • Good technical skills—able to comfortably navigate through smartphone and desktop applications.
  • Excellent written and spoken English communication skills.
  • A critical thinker with good analytical skills and attention to detail.
  • Flexible and able to work in a fast-paced, team-oriented environment.
  • Effective organizational and time management skills.
  • Able to work independently with minimal supervision.

In this role, you will have the opportunity to make a real impact on our customers' lives. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you

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