
Customer Experience Advocate
17 hours ago
Talkdesk is expanding its coverage model for commercial customers to provide more efficient and effective service.
Key ResponsibilitiesThis role requires a blend of technical proficiency, strong communication skills, and a customer-centric mindset. The Commercial Support Specialist will be responsible for resolving customer inquiries, providing technical assistance, and guiding customers towards achieving their business goals.
Technical Requirements- Resolve customer inquiries in a timely and professional manner.
- Provide technical assistance and support to customers.
- Collaborate with internal teams to drive product adoption and ensure customer satisfaction.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Technical proficiency and problem-solving skills.
This team focuses on ensuring customer satisfaction, resolving technical issues, and driving product adoption. The hybrid model allows for efficient handling of both proactive and reactive support needs.
Preferred Qualifications- Previous experience in a similar role.
- Knowledge of industry trends and technologies.
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