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2 days ago
We are seeking a skilled and detail-oriented technical support professional to provide exceptional customer service. As a Technical Support Representative, you will be the primary point of contact for customers, responding to inquiries via phone and email in a timely and professional manner.
This is an exciting opportunity to join our team and contribute to delivering top-notch customer experiences. If you possess strong verbal and written communication skills, enjoy troubleshooting technical issues, and are fluent in English, we encourage you to apply.
Key Responsibilities:- Respond to customer inquiries via phone and email, providing clear and empathetic solutions
- Utilize Zendesk, ShipStation, and BigCommerce to manage customer interactions and resolve issues efficiently
- Follow structured guides to troubleshoot problems or escalate as necessary
- Actively listen to customer concerns and provide tailored assistance
- Fluent in English with excellent verbal and written communication skills
- Prior experience in a technical support environment, preferably in the automotive industry
- Familiarity with Zendesk, ShipStation, and BigCommerce, or willingness to learn quickly
- Strong problem-solving skills and attention to detail
- Able to work independently and as part of a team
- Part-time position with flexible shifts (4–5 hours/day, 5 days/week)
- Long-term opportunities for professional growth and development
- A dynamic and supportive work environment
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