Tech Support Expert

1 day ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱450,000 - ₱600,000
Job Opportunity:We are seeking a highly skilled IT Support Professional to join our team. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with end-users.The successful candidate will be responsible for providing technical assistance and support to end-users within our organization. This includes managing tasks within Microsoft 365 Admin Center and Azure AD, as well as troubleshooting hardware and software issues.The IT Support Professional will also be required to respond promptly to user inquiries, diagnose and resolve technical problems efficiently, and escalate complex issues to relevant teams if necessary.In addition, the candidate will assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.The role involves collaboration with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.Key Responsibilities:
  • Manage tasks within Microsoft 365 Admin Center and Azure AD.
  • Provide technical support and troubleshooting for end-users' hardware and software issues.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently.
  • Assist users with software installations, updates, and configuration settings.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive.
  • Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
  • Strong communication skills, both written and verbal, to effectively assist end-users and communicate with vendors.
Preferred Qualifications:
  • Amendable to rotational shift schedule and on-call whenever needed.
We Offer:
  • A competitive compensation package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

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