Tech Support Professional

23 hours ago


Antipolo City, Calabarzon, Philippines beBeeTechnical Full time ₱50,000 - ₱100,000
Job Opportunity

MCI is a leading business solutions provider specializing in delivering tailored services to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as trusted industry partners.

As a Technical Support Specialist, you will provide first-level technical support via phone, chat, or email, troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions, documenting all technical issues and resolutions, escalating unresolved issues to higher-level support teams, and staying updated on product knowledge and technical procedures.

To succeed in this role, you must be highly motivated and dedicated, possessing excellent communication and customer service skills, basic computer systems understanding, strong analytical and problem-solving abilities, fluency in English and Spanish, and previous tech support or IT helpdesk experience being a plus.

Responsibilities:
  • Provide initial technical assistance via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity problems.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions.
  • Elevate unresolved issues to senior support teams.
  • Stay current on product knowledge and technical processes.

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