Business Support Specialist

18 hours ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱4,800,000 - ₱8,000,000

This is an exceptional opportunity to work as a Business Support Specialist. Your primary role will be to provide fast, empathetic, and solutions-driven support to entrepreneurs and small business owners navigating business incorporation, accounting, and compliance in Australia.

As a fully remote employee, you will leverage digital tools to deliver top-notch support across languages and time zones. You will work closely with various teams, including sales, compliance, corporate secretary, accounting, and tech teams, to ensure seamless service.

Key Responsibilities:
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements:
  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Our ideal candidate will have basic knowledge of Australia's business regulations (e.g., taxes, company filings) and experience in a fast-paced startup/scale-up environment.

Interview Process:

The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

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