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L2 Application Support Specialist

2 months ago

Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

• Education
We are seeking a candidate with a Bachelor's or College degree in Information Technology, Computer Engineering, or related fields. Relevant experience is welcome, especially if combined with extensive knowledge in the field.
• Experience
At least one year of experience in Level 2 Application Support, Incident Management, and Problem and Change Management is required. Experience in business domain processes is preferred but not mandatory.
• Skills
Strong analytical and problem-solving skills are essential. The ideal candidate should be a fast learner in understanding and analyzing business processes. Familiarity with Incident, Problem, and Change Management is crucial. Proficiency in specific technology platforms and tools required by the business is necessary. Experience with ticketing systems is also required. Good communication and a customer-oriented approach are essential.
• Desirable Traits
We are looking for a professional, honest, and integrity-driven individual. Resourcefulness, self-motivation, and a team-oriented approach are highly valued. The ability to work well under pressure and minimal supervision is essential. A caring attitude and desire to mentor colleagues are also desired.
• Work hours and working conditions
The selected candidate may be required to work on different shifts or extended hours, providing solutions within defined timelines across regions. Travel to other sites may be necessary.